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1. General Provisions
• This Refund Policy (the "Policy") describes the conditions for refunds for service (the "Products/Services") purchased on the website AutoHelp24 (the "Site") from PERFECTION AUTOMOTIVE LLC (the "Company").
• We are committed to ensuring customer satisfaction. If you are not satisfied with your purchased Products/Services, please review this Policy to understand how to request a refund.
2. Refund Eligibility
• Eligibility for a refund depends on the type of Products/Services purchased and compliance with the following conditions:
* Digital Products (e.g., ebooks, software): Refunds are available within 10 days of purchase if the Product has not been downloaded or activated.
* Physical Goods: Refunds are available within 10 days of receipt of the item if the item has not been used, is in its original packaging, and in a condition suitable for resale.
* Services: Refunds are available if the service has not been fully rendered or was performed inadequately. Specific refund conditions for each service will be outlined in the service agreement.
• To request a refund, you must contact us within the specified timeframe at: helpme@autohelp24.net.
• We reserve the right to refuse a refund if the conditions of this Policy are not met.
3. Refund Process
• To request a refund, you must provide the following information:
* Order number.
* Date of purchase.
* Description of the Product/Service.
* Reason for the refund.
* Photos or videos supporting the reason for the refund (if applicable).
• After receiving your request, we will review it and contact you within 10 business days.
• If your request is approved, we will issue a refund within 10 business days to the same payment method used for the purchase.
• In the case of a return of a physical item, you will need to ship it back to us at: 15 CHAMBERLAIN HIGHWAY, MERIDEN, CT 06451. You are responsible for paying the cost of return shipping.
4. Exclusions
• We are not responsible for:
* Damages resulting from improper use of the Product/Service.
* Changes of your mind after purchase.
* Problems caused by third parties.
5. Changes to the Refund Policy
• We may modify this Policy at any time. We will post the updated version of the Policy on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Policy.
6. Contact Information
• If you have any questions about this Policy, please contact us at: helpme@autohelp24.net.